Often today, customer service is rarely delivered. Many companies lack the leadership and commitment to make customer service an integral part of their business... but not at America II Electronics.
We're here to provide exceptional customer service to each and every business partner. We're dedicated to the highest level of quality service delivered with a sense of friendliness, professionalism and company spirit. Our goal is to not just meet your expectations, but to exceed them with the most positive, prompt and helpful service in the electronics industry. With a team of professionals that have 8+ years experience each, we value our interactions with you and use them as a means to improve our system to meet your ever-changing needs. We strive to build and strengthen our relationship with you to ensure mutual success.
Our department philosophy includes:
- Total customer satisfaction: Full return policy per sales terms
- Relationship-building: Each customer has their own designated customer service representative
- Accountability: Customer/supplier corrective action processed for all service defaults
- Quick turn-around times: Customer Service representative will respond to all inquiries within 48-72 hours of receiving them, from either the customer or their sales representative
Buyer may return to Seller any goods that are damaged or defective solely by obtaining a Return Material Authorization (RMA) from Seller within 30 days of receipt of the goods. Buyer must return to Seller the damaged or defective goods within the period set forth in the RMA. The RMA number must be listed on all packaging containing goods returned to the Seller. If Buyer does not request from Seller an RMA within 30 days of receiving the goods to be returned, or requests an RMA for goods that are not damaged or defective, Seller may, at its sole discretion, refuse to issue an RMA for return of the goods or may require that Buyer pay to Seller a reasonable restocking fee as a condition of issuing to Buyer the RMA.